Green Mountain Access
Green Mountain Access
March 2010
TelephoneInternetCable TV
Monthly News
Easter Egg Hunt On Saturday, March 27 At Waitsfield And Champlain Valley Telecom

Thank Your For Completing Our Survey

Green Mountain Valley Student Chosen to Participate in Washington, D.C. Leadership Program

New Business Listings

And The Winner Of One Free Month Of High-Speed Internet Service Is…
Tutorials
E-mail Virus – Watch For Fake Microsoft Outlook Update

This Month’s FAQ – What’s The Polite Way To Decline A Facebook Friend Request?

Short Tutorial – Preventing Colored Lines In Forwarded E-mails
Community Events
Central VT Relay For Life Kickoff & Info Meeting – March 11 - Montpelier

Addison County Green Energy Expo – March 14 - Middlebury

Hinesburg Artist Series 14th Annual Concert – March 21 - Hinesburg

Big Dummy Air – March 21 - Sugarbush
Sites of the Month
Trouble Typing?

"Four" Events and More

Be Part of the Next Mars Mission
Technical Support
Do you need Tech Support?

Call: 1-888-321-0815 or 496-8598
7 Days a week, 24 hours a day

Complete online technical support form.

FAQs

You're all awesome! I'm so glad you are my LOCAL provider!
Your service is so far superior to others that I can only suggest we congratulate you.
Over the years, I have found ALL your technicians to be extremely helpful and courteous. Probably the best service and support of any service I have.
Your tech service & support is outstanding.
The service that I received was excellent.

It's time to "March ahead" and continue learning about the Internet with a little help from our eNewsletter. It starts with a warning about a fake Microsoft Outlook update that's currently circulating via e-mail, including a review of the dead giveaways that identify it as a scam. Next, you'll find out about the mechanics (and etiquette) of declining a Facebook friend request, as well as how to remove those annoying colored lines from a forwarded e-mail before sending it to others. Be sure to check out the Great Sites for a championship resource, a keyboarding training ground, an out-of-this-world opportunity, and a healthy variety of recipes.

We think you'll find the information contained in this newsletter to be a valuable tool for enhancing your Internet experience. As always, we appreciate your feedback and suggestions. Please send your thoughts, comments or questions to newsletter@greenmountainaccess.net.

- The Green Mountain Access Team
Aaron, Adam, Amanda, Eric, Kris,
Phil, Richard, Seth, Scott, and Tom

Monthly News
Easter Egg Hunt On Saturday, March 27 At Waitsfield And Champlain Valley Telecom

Easter Egg HuntMark your calendars for Saturday, March 27, when rain, shine (or snow), it’s time for the annual Mad River Valley Easter Egg Hunt. The egg hunt will start promptly at 10:00 am. Refreshments will be available beginning at 9:30 am. Once again, the event will be held at the Waitsfield and Champlain Valley Telecom business office located on Route 100. The egg hunt is open to children of all ages and is free of charge. For more information, please contact Lorraine Keener at 496-3391 or via e-mail at lkeener@wcvt.com.

Easter Egg Hunt


Thank Your For Completing Our Survey

Thank you to everyone who completed our annual Green Mountain Access customer satisfaction survey and congratulations Carole Wageman for being the winner of an Apple Macbook Pro. Carole’s name was chosen at random from customers who completed the survey. The information we received was very helpful and we are now in the process of analyzing the results and making improvements based on your feedback.  As always, if you have any recommendations or concerns, don’t hesitate to contact Richard Pitonyak, Technical Support Supervisor at rpitonyak@gmavt.net.

Winner of MacBook Pro


Green Mountain Valley Student Chosen to Participate in Washington, D.C. Leadership Program

Washington D.C. Leadership ProgramFayston resident, Zach Pasteris has been selected to participate in the Leadership Through Learning Program sponsored by the Foundation for Rural Education and Development (FRED), which is part of the Organization For the Promotion and Advancement of Small Telecommunications Companies (OPASTCO). Zach was nominated by Waitsfield and Champlain Valley Telecom (WCVT) and will participate in the all expense paid weeklong program in April. Participants will spend their time learning firsthand about American history, federal government and current events. A highlight of the week will include a visit to Capitol Hill where students will have an opportunity to meet their congressional representatives.

Each student was required to submit an application. Participants were selected based on the strength of their essay, their letters of nomination, academic achievement and their community and school involvement. All participating students are from rural areas and were nominated by a local telephone company that is a member of the OPASTCO, a national telecommunications trade association located in Washington, D.C.


New Business Listings

425-3222      Hackett and Company
425-4578      Denton Excavating
425-5476      Liebert Engineering
425-6001      Garrett Hotel Consultants
434-3303      J. Peters Design/Build LLC
453-5300      Heffernan Inspection & Repair Service
453-6981      Peak Technologies
453-7677      TMT Inc.
453-7714      Vermont Pump & Fabrication Inc.
453-8565      Matt Katy Holdings LLC
482-5310      Cottage 10
496-2500      Street Cruncher
496-4700      Nassau Broadcasting
496-5491      Dancing Sunflowers Child Care
496-6770      Mad River Quilting LLC
496-9426      TDX Power
545-2412      T&T Repair Service
759-3040      Keeping Good Company


And The Winner Of One Free Month Of High-Speed Internet Service Is…

Congratulations Ann Brush for being this month’s winner of one-free month of high-speed Internet service. Ann’s name was chosen at random from customers who completed our monthly Green Mountain Access technical support surveys.

Each month, one name is selected at random from customers who completed our online technical support or new user surveys. Survey requests are sent out via e-mail to customers after calling technical support, or establishing new service. So be sure to fill out those surveys!

Tutorials
E-mail Virus – Watch For Fake Microsoft Outlook Update

A spam attack is now circulating e-mails that appear to be sent from Microsoft Support, advising users of a new security update for Outlook/Outlook Express. Recipients are told that this is a critical update for stability and security, and are given instructions for opening the attached zip file to complete the installation. In actuality, the only thing that would get installed in this process is the malicious Bredolab.Y virus and a rogue antivirus program called SecurityTool—both of which could cause serious problems with your computer.

If you receive an e-mail like this that claims to come from Microsoft, delete it and do not open the attachment. Keep in mind that Microsoft NEVER sends patches or security updates as e-mail attachments. Any e-mail asking you to install such items should be considered a dead giveaway of fraud. In addition, Microsoft advises the following precautions:

* Keep your firewall turned on.
* Keep all your software and your operating system up-to-date.
* Keep your antivirus software up-to-date.
* Keep your antispyware technology up-to-date.

To learn more about how to get authentic Microsoft security updates, visit:
http://www.microsoft.com/security/updates/bulletins/201001-oob.aspx


This Month’s FAQ – What’s The Polite Way To Decline A Facebook Friend Request?

Question: People I knew (and didn't particularly like) in high school have been contacting me about being a friend on Facebook. What's the polite way to decline a Facebook friend request?

Answer: The mechanics of this are pretty simple. You have two options for responding to a Facebook friend request. You can either click on Ignore or Confirm. When you click on Ignore, the friend request is removed from your inbox and the requester receives nothing. When you click on Confirm, the requester receives a notification of your decision.

So, if that former classmate is paying attention and notes that a friend notification regarding you never shows up, he or she can figure out what happened. However, you probably don't need to be too concerned about hurt feelings. Chances are good that this person was sending friend requests to everyone they ever knew, and in a few days, won't even remember sending one to you.

Everyone uses Facebook differently. Some people want to collect as many friends as possible, and others want to limit their Facebook interaction only to close friends and family. Do what feels comfortable for you.


Short Tutorial – Preventing Colored Lines In Forwarded E-mails

When a rich text e-mail has been forwarded many times, it can be full of vertical colored lines on the left side. These items detract from the e-mail's appearance and can be annoying to recipients of the message. Follow the steps below to adjust your settings to prevent colored lines from appearing in your forwarded e-mails. You'll also find notes on how to "clean up" an e-mail from someone else before you send it on to other people.

Preventing Colored Lines In Forwarded E-mails Using ...
E-Mail Program: Outlook Express
Computer Operating System: Windows XP

1. With Outlook Express open, click your cursor arrow on the "Tools" menu and select "Options..." from the resulting drop-down menu.

2. When the Options window opens, click on the "Send" tab.

3. Within the "Mail Sending Format" section, click on the "HTML Settings..." button.

4. When the HTML Settings window opens, uncheck the box next to "Indent message on reply." Click "OK" to return to the Options window.

5. Click on the "Apply" button and then the "OK" button to close the Options window.

NOTE: If you receive an e-mail that already has colored lines from being previously forwarded and you want to eliminate them before forwarding it, address the message as normal. Then select all of the text in the message by clicking in the body of the message and pressing the Ctrl and "A" keys on your keyboard. The contents of the message will be highlighted. Click on the "Format" menu and drop down to "Decrease Indent." Repeat as needed.

Preventing Colored Lines In Forwarded E-mails Using ...
E-Mail Program: Windows Mail
Computer Operating System: Windows Vista

1. With Windows Mail open, click your cursor arrow on the "Tools" menu and select "Options..." from the resulting drop-down menu.

2. When the Options window opens, click on the "Send" tab.

3. Within the "Mail Sending Format" section, click on the "HTML Settings..." button.

4. When the HTML Settings window opens, uncheck the box next to
"Indent message on reply." Click "OK" to return to the Options window.

5. Click on the "Apply" button and then the "OK" button to close the Options window.

NOTE: If you receive an e-mail that already has colored lines from being previously forwarded and you want to eliminate them before forwarding it, address the message as normal. Then select all of the text in the message by clicking in the body of the message and pressing the Ctrl and "A" keys on your keyboard. The contents of the message will be highlighted. Click on the "Format" menu and drop down to "Decrease Indent." Repeat as needed.

Preventing Colored Lines In Forwarded E-mails Using ...
E-Mail Program: Mail.app
Computer Operating System: Mac OS X 10.5

1. With Mail.app open, click your cursor arrow on the "Mail" menu and select "Preferences" from the resulting drop-down menu.

2. When the Preferences window opens, select the "Composing" tab by clicking on its icon.

3. Under "Responding," uncheck the box next to "Increase the quote level."

4. Close the Preferences window by clicking the red dot in the upper left corner.

NOTE: If you receive a message that already has the colored lines from being previously forwarded and you want to eliminate them before forwarding it, address the message as normal. Then select all of the text in the message by clicking in the body of the message and pressing the Command and "A" keys on your keyboard. The contents of the message will be highlighted. Click on the "Format" menu and drop down to "Quote Level" and then "Decrease" from the submenu. Repeat as needed.

Community Events

Central VT Relay For Life Kickoff & Info Meeting – March 11 - Montpelier

The kick-off meeting is March 11 at 6pm at National Life in Montpelier. The American Cancer Society Relay For Life is a life-changing event that gives everyone in communities across the globe a chance to celebrate the lives of people who have battled cancer, remember loved ones lost, and fight back against the disease. At Relay, teams of people camp out at a local high school, park, or fairground and take turns walking or running around a track or path. Each team is asked to have a representative on the track at all times during the event. Because cancer never sleeps, Relays are overnight events up to 24 hours in length. For more information visit www.relayforlife.org/centralvt


Addison County Green Energy Expo – March 14 - Middlebury

The 3rd Addison County Green Energy Expo will take place at Middlebury Union High School on Saturday, March 13th from 9:00 a.m. - 4:00 p.m. Come and participate in workshops, exhibits and demonstrations. This event is for beginners and experts alike to learn about renewable energy, green building, farming and agriculture, and efficiency products and services. For more details or if you are someone who wishes to exhibit or give a workshop visit www.greenenergyexpo.biz for forms.


Hinesburg Artist Series 14th Annual Concert – March 21 - Hinesburg

South County Chorus, the Hinesburg Artist Series Orchestra, and guest soloist Jessica Allen will perform under the direction of Rufus Patrick on Sunday, March 21 at 4:30 PM in St Jude church in Hinesburg. The concert will feature two settings of MAGNIFICAT, one by Antonio Vivaldi circa 1720, and the other by Mark Hayes, composed in 2007. Tickets are $15/adults, $10/seniors & students. They can be purchased at The Brown Dog Book and Gift Store in Hinesburg (482-5189) or at the door on the day of the concert. For more information, go to www.HinesburgArtistSeries.org or call 482-3010.


Big Dummy Air – March 21 - Sugarbush

The 12th Anniversary of a Sugarbush spectator favorite! Big Dummy Air takes place on Sunday, March 21st at Lincoln Peak base area, Sugarbush Resort. Watch crazy competitors launch their beloved projects over a huge jump, it's mayhem at its finest! Competitors are judged on air, creativity, landing and spectator approval. Event starts at noon. Registration starts at 9:00 a.m.- 11:00 a.m. For more information, visit. www.sugarbush.com.

Sites of the Month
Trouble Typing?

http://keybr.com - Is your hunt-and-peck typing method amusing to your friends? Typing (or keyboarding) is an important skill, and this site helps you improve your speed and accuracy. It will give you sample text or you can import Web content to practice on. With each session, you'll see your words-per-minute rate and number of mistakes. You can also view a chart showing your progress and see the letters that cause you the most trouble.


"Four" Events and More

http://ncaa.com - Visit this site to get all your college sports information in one place, including scores, statistics, rankings, and videos. Check on tickets and get details on the three big championship events coming up in April: the Final Four in Indianapolis, the Women's Final Four in San Antonio, and the Frozen Four in Detroit. Still want more? Visit the site's shop to find clothes and accessories from your favorite teams.


Be Part of the Next Mars Mission

http://mars.jpl.nasa.gov/msl/participate - In the fall of 2011, NASA's Jet Propulsion Laboratory will launch the Mars Science Laboratory rover to help determine the "habitability" of the red planet. On this site, the Laboratory invites the world to participate in the mission by following its progress on Twitter, submitting your name to be included on a microchip on the rover, becoming a virtual citizen of Mars, or competing in the Pathfinder Innovation Challenge.

We hope you found this newsletter to be informative. It's our way of keeping you posted on the happenings at our shop.

Thanks for your business! Best regards,
GMA Tech Support Team
Green Mountain Access
Mechanicsville Rd Hinesburg, VT 05461
888-321-0815 (toll-free) 802-496-8598(local)

Green Mountain Access | Tech Support | Newsletter Archive

Green Mountain Access Waitsfield Telecom

(We have used our best efforts in collecting and preparing the information published herein. However, we do not assume, and hereby disclaim, any and all liability for any loss or damage caused by errors or omissions, whether such errors or omissions resulted from negligence, accident, or other causes.)

©2004 Cornerstone Publishing Group, Inc.