Green Mountain Access
Creen Mountain Access
March 2008
TelephoneInternetCable TV
Monthly News

Come See Us At The Waterbury Home and Garden Show

Waitsfield and Champlain Valley Telecom is Hosting An Easter Egg Hunt on Saturday, March 22

E-mail Scam - New IRS E-mail Scams Use Rebate as Lure

Mad River Valley Telephone Directory Close is Approaching

Receive Your Waitsfield and Champlain Valley Telecom Bill Via E-Mail

What is the Digital TV Transition

And the Winner of One Free Month of DSL Service is…

Tutorials
Ask The Help Desk – Where is the “Help” Button on Internet Explorer 7?

Short Tutorial - Erasing Your Private Information From a Public Computer
Community Events

Waterbury Home and Garden Show, March 15-16

Community Easter Egg Hunt - Saturday, March 22

American Red Cross Blood Drive – Wednesday, March 26

Vermont Maple Open House Weekend – March 28-30

Cruz’n For A Cure – May 17

Sites of the Month
National Geographic Videos

Dyeing to Decorate Eggs?

Come Aboard the Midway
Technical Support
Do you need Tech Support?

Call: 1-888-321-0815 or 496-8598
7 Days a week, 24 hours a day

Complete online technical support form.

FAQs

I would like to thank the people at Green Mountain Access for their fast and friendly service. GMA is a great company to deal with, Thanks.
Richard Pitonyak assisted me and as always, he was courteous, helpful and most of all could fix the problem. He's great.
Best ISP I've ever had and I had a lot in major cities. I was on the internet before it was cool to be on the internet...lol.
Nice job. Very polite and knowledgeable tech support people.
You are doing a great job. please continue without change.
I have never had a bad experience with your technical support staff. Without exception, every time I have needed assistance I have been well taken care of by very knowledgeable, sympathetic, and courteous people. Thank you!

This March issue starts with an important warning about e-mail scams during tax season - make sure you watch for these bogus messages in the weeks ahead to help avoid identity theft. To protect your private information when using a public computer, follow our tutorial on removing your history, cache, and temporary files. We also teach you how to find the "Help" button on Internet Explorer 7 and guide you to a variety of Great Sites to help educate, entertain, and instruct you this spring.

We think you'll find the information contained in this newsletter to be a valuable tool for enhancing your Internet experience. As always, we appreciate your feedback and suggestions. Please send your thoughts, comments or questions to newsletter@greenmountainaccess.net.

- The Green Mountain Access Team
Aaron, Adam, Amanda, Colby, Eric,
Kris, Richard, Scott, and Tom

Monthly News
Come See Us At The Waterbury Home and Garden Show, March 15-16

Representatives from GMA and Waitsfield and Champlain Valley Telecom will be exhibiting at the 15th annual Waterbury Home and Garden Show being held at Crossett Brook Middle School on Route 100 in Duxbury. More than 80 exhibitors will be on hand in addition to a silent auction, raffle, and seminars. So come by to say hello and pick up some of our famous hats and gliders for the kids. The Waterbury Home Show is an annual event sponsored by the Waterbury Rotary. This year’s event will take place on Saturday, March 15 from 9:00 a.m. - 5:00 p.m. and Sunday, March 16 from 9:30 a.m. - 3:30 p.m. We hope to see you there!


Waitsfield and Champlain Valley Telecom is Hosting An Easter Egg Hunt on Saturday, March 22

Mark your calendars for Saturday, March 22, when rain, shine (or snow), it’s time for the annual Mad River Valley Easter Egg Hunt. The egg hunt will start promptly at 10:00 am. Refreshments will be available beginning at 9:30 am. Once again, the event will be held at the Waitsfield and Champlain Valley Telecom business office located on Route 100. The egg hunt is open to children of all ages and is free of charge. For more information, please contact Lorraine Keener at 496-3391 or via e-mail at lkeener@wcvt.com.

WCVT Community Easter Egg Hunt


E-MAIL SCAM - NEW IRS E-MAIL SCAMS USE REBATE AS LURE

It's tax season again and the Internal Revenue Service is warning taxpayers to beware of current e-mail scams using the IRS name. In particular, watch for messages about the upcoming rebate checks tied to the economic stimulus package - spammers are using these rebates as bait. The goal of the scams is to trick you into revealing personal and financial information such as Social Security or bank account numbers, which the scammers can use to commit identity theft.

The IRS does NOT send unsolicited e-mail about tax account matters to taxpayers, and you will NOT need to respond to any e-mail in order to receive this year's rebate check. The vast majority of Americans who qualify for the rebate will not have to do anything other than file their 2007 individual income tax return to receive their check. The IRS will use information on the tax return to determine eligibility and calculate the amount of the stimulus payments.

Another bogus e-mail falsely claims to come from the IRS and tells the recipient that he or she is eligible for a tax refund of a specific amount. The message then instructs the recipient to click on a link in the e-mail to access a refund claim form that asks for bank account information.

Should you receive an e-mail claiming to be from the IRS - DO NOTHING EXCEPT DELETE IT. Do not click on links within the body of the e-mail, and do not provide any information. If the IRS needs to contact you about a tax refund or audit, they will do so by traditional mail. If you need to access the IRS website to get information, initiate contact by typing the http://www.IRS.gov address into your browser's address bar.


Mad River Valley Telephone Directory Close is Approaching

Mad River Valley Telephone DirectoryWaitsfield and Champlain Valley Telecom is currently in the process of finalizing information for the 2008-2009 Mad River Valley Telephone Directory. Mad River Valley businesses and residents are asked to review their current listing(s) and to contact Waitsfield and Champlain Valley Telecom with any changes by April 18, 2008. To make a change in the white pages, please contact our Customer Service Department at 496-3391. For yellow page advertising (business accounts), please contact Alan Jones at 496-8328 or via e-mail at ajones@wcvt.com.



Receive Your Waitsfield and Champlain Valley Telecom Bill Via E-Mail

Waitsfield and Champlain Valley Telecom is pleased to offer you the convenience of receiving your monthly billing statement via e-mail. E-bill saves you time and money - no more stamps to buy, checks to write or envelopes to mail and you’re saving paper too! Your monthly payment may be made online through the “Manage My Account” section of our website at https://myaccount.wcvt.com, by calling our automated account management system at 1-866-863-8070, or by signing up to automatically have your bill paid via your credit card or deducted from your checking account.

For more information or to sign up for this free service, please contact our Customer Service Department at 800-496-3391.


What is the Digital TV Transition

Many Waitsfield Cable subscribers are hearing about the transition to Digital Television in the news and wondering how it impacts them. Here are some frequently asked questions to help sort it out.

What is the DTV transition?
The transition to Digital Television (DTV) refers to the switch from analog to digital specifically for broadcast television stations. This is happening, in part, to free up spectrum for use by emergency service personnel. In addition, the conversion to digital will also enhance picture and sound quality. Congress has set the deadline of February 17, 2009 for the DTV transition. This means that effective on this date all full-power broadcast television stations in the United States will stop broadcasting in analog format and will transmit only in digital format instead. Today, most broadcast television stations are broadcasting in both analog and digital format.

Will I need to purchase a new TV?
The good news is that if you subscribe to cable or satellite television service, this date will have absolutely no impact on you. You do not need to do anything or make any changes to your service. If you are a customer of Waitsfield Cable, we already receive all of our local broadcast stations in digital format, and our cable converters will provide your existing television with the proper signal input.

Who will be impacted?
The February 17, 2009 date only affects customers who receive their television programming “off-air,” meaning with a traditional television antenna and not via cable television service. In order to continue to receive these channels in this fashion you must either purchase a TV set equipped with a digital tuner, purchase a digital-to-analog converter box that will convert the off-air digital signals into analog signals that will work on an analog TV, or subscribe to cable or satellite television service which would allow you to get your local broadcast stations via the cable service. Remember, TVs without a digital tuner will continue to function as before with cable television service.


And the Winner of One Free Month of DSL Service is…

Congratulations John Dale for being this month’s winner of one-free month of high-speed DSL service. John ’s name was chosen at random from customers who completed our monthly Green Mountain Access technical support surveys.

Each month, one name is selected at random from customers who completed our online technical support or new user surveys. Survey requests are sent out via e-mail to customers after calling technical support, or establishing new service. So be sure to fill out those surveys!

Tutorials
Ask The Help Desk – Where is the “Help” Button on Internet Explorer 7?

Question: I recently replaced my Internet Explorer 6 with the newer Internet Explorer 7 browser. In looking at the Internet Explorer 7 browser, I can't find the "Help" button. What happened to it?

Answer: In an effort to free up space on the browser window, Microsoft Corp. hid the "Help" button on Internet Explorer 7. (Internet Explorer 7 does not have a menu bar by default, which is where "Help" is found in Internet Explorer 6.) To find the "Help" button, whether you are using Windows XP Home Edition or Windows Vista Home Premium as your operating system, follow these steps:

1. Launch your Internet Explorer 7 browser.

2. Click your cursor arrow on the two right-pointing arrows located to the far right of the icons on the browser's toolbar. (The arrows will be found on the very far right of your screen.)

3. Click on "Help" from the resulting menu screen. Selecting "Internet Explorer Tour" from the resulting submenu will provide helpful information about your new browser.


Short Tutorial - Erasing Your Private Information From a Public Computer

When sharing a computer at a public location (i.e. a hotel lobby or a library), it's a good idea to remove the history, cache, and temporary files from the computer before closing your surfing session. Leaving the information on the computer opens the door later for others to access your private information. Microsoft Corp.'s Internet Explorer, Macintosh's Safari, and Mozilla's Firefox browsers each provide a solution for erasing your sensitive information upon the completion of your Internet session.

Erasing Your Private Information From A Public Computer When Using Internet Explorer 6 On Windows XP Home Edition or Windows Vista Home Premium

1. With Internet Explorer 6 open, click your cursor arrow on the "Tools" menu. Drop down to and select "Internet Options."

2. When the "Internet Options" window opens, click on the "General" tab.

3. In the section labeled "Internet Files," click on the "Delete Cookies" button. This will delete cookies set by the sites you visited.

4. When the "Delete Cookies" dialog box appears, click "OK."

5. To delete your temporary Internet files, click on the "Delete Files..." button. When the "Delete Files" dialog box appears, you can click "OK" to delete your temporary files. Also, if you saved any pages to your hard drive for offline viewing, you can delete them by checking the box next to "Delete all offline content" and then click "OK."

6. In the "History" section, click on the "Clear History" button. This will delete the record of the sites you visited.

7. A small "Internet Options" dialog box will open and ask, "Are sure you want Windows to delete your history of visited Web sites?" Click the "Yes" button.

8. Click "OK" to close the "Internet Options" window, and then close your browser.

Erasing Your Private Information From A Public Computer When Using Internet Explorer 7 On Windows XP Home Edition or Windows Vista Home Premium

1. With Internet Explorer open, click your cursor arrow on "Tools" located on your Internet Explorer toolbar.

2. Scroll down and select "Internet Options" on the menu screen. An "Internet Options" window will appear.

3. Click your cursor arrow on the General tab and select "Delete..." under the "Browser history" heading.

4. A "Delete Browser History" window will appear. Click your cursor arrow on the "Delete all..." button located toward the bottom of the window.

5. A smaller "Delete Browser History" window will appear asking if you are sure you want to delete all Internet Explorer browsing history. Click on the "Yes" button in this window. This window also has the option to select "Also delete files and settings stored by add-ons." Check this box as well.

6. Click "OK" to close the General tab window.

7. Close your Internet browser to clear cookies still in memory, and then close your browser.

Erasing Your Private Information From A Public Computer When Using Firefox 2.0 With Mac OS X 10.4, Windows XP Home Edition, Or Windows Vista Home Premium

1. With Firefox open, click your cursor arrow on the "Tools" menu, drop down to and select "Clear Private Data...".

2. When the "Clear Private Data" dialog box opens, check the boxes next to all of the listed items.

3. Click the "Clear Private Data Now" button, and then close your browser.

Community Events

Waterbury Home and Garden Show, March 15-16

This year’s event will take place on Saturday, March 15 from 9:00 a.m. - 5:00 p.m. and Sunday from 9:30 a.m. - 3:30 p.m. For more information click here or call John Malter at 244-7373.


Mad River Valley Easter Egg Hunt - Saturday, March 22

Easter Egg HuntThe egg hunt will start promptly at 10:00 am. Refreshments will be available beginning at 9:30 am at the Waitsfield and Champlain Valley Telecom business office located on Route 100. For more information click here or contact Lorraine Keener at 496-3391 or via e-mail at lkeener@wcvt.com.



American Red Cross Blood Drive – Wednesday, March 26

Red Cross Blood DriveWaitsfield and Champlain Valley Telecom will host a blood drive on Wednesday, March 26 from 12:00 noon until 5:30pm at the WCVT business office located on Route 100 in Waitsfield. For more information, please contact Eric Haskin at 496-3391, or via e-mail at erich@wcvt.com, or you can contact the Red Cross directly at 1-800-GIVE-LIFE or online at www.newenglandblood.org.



Vermont Maple Open House Weekend – March 28-30

The Seventh Annual Vermont Maple Open House Weekend will be held at sugarhouses throughout Vermont, March 28-30, 2008. The Open House Weekend is the public kick-off to the maple season in Vermont and is an invitation to the public to visit one or more sugarhouses throughout the state. Activities during Open House Weekend will be different at each sugarhouse but will usually include maple sugarhouse tours where visitors can watch maple syrup being made, sample maple products and much more. For a list of participating sugarhouses, visit http://www.vermontmaple.org/open-house.html.


Future Event: Cruz’n For A Cure – May 17

The Essex Junction VFW Post 6689 is hosting a motorcycle run to help find a cure for cancer. All profits benefit Relay For Life. For more information, contact Ed or Ray Couture at (802)-825-9343 or (802)-893-7570 or via e-mail at cruznforacure@gmail.com.


To have your community event listed here, simply send an e-mail to newsletter@greenmountainaccess.net with "Community Event" as the subject. Our e-newsletter is typically published the second week of each month.

Sites of the Month
National Geographic Videos

http://video.nationalgeographic.com/video - Take a close-up look at amazing video from around the world at this National Geographic site. Categories include animals, daily news, environment, kids, music, people places, science space, and specials. Both educational and entertaining, the videos let you explore the diversity of this planet a few minutes at a time ˜ from a market in Morocco to giant spiders in the sea.


Dyeing to Decorate Eggs?

http://familyfun.go.com/arts-and-crafts/season/specialfeature/easter_eggs_ms/
- Disney's Family Fun magazine has "egg-xactly" what you need to prepare for Easter egg decorating. This site contains dozens of creative ideas to turn shells into little works of art. Go beyond the usual dip-and-dye method and try decoupage, sponges, stickers, crayons, and stencils. It'll be easy to get crackin' since the instructions are all here.


Come Aboard the Midway

http://midway.org - The Midway is a carrier with a 47-year history that spanned the end of WWII and Desert Storm. The next time you're in San Diego, make time to visit the USS Midway Museum and see the ship for yourself. It's a tour that's been experienced by more than a million people, and you can get a taste of it at this site. Check out this site to see historical photos, read about the crew, download a map, and get details on exhibits like the Admiral's War Room and the Brig.

We hope you found this newsletter to be informative. It's our way of keeping you posted on the happenings at our shop.

Thanks for your business! Best regards,
GMA Tech Support Team
Green Mountain Access
Mechanicsville Rd Hinesburg, VT 05461
888-321-0815 (toll-free) 802-496-8598(local)

Green Mountain Access | Tech Support | Newsletter Archive

Green Mountain Access Waitsfield Telecom

(We have used our best efforts in collecting and preparing the information published herein. However, we do not assume, and hereby disclaim, any and all liability for any loss or damage caused by errors or omissions, whether such errors or omissions resulted from negligence, accident, or other causes.)

©2004 Cornerstone Publishing Group, Inc.