Green Mountain Access
Green Mountain Access
June 2012
Telephone Internet Cable TV
Monthly News

Enter For Your Chance to Win Tickets to the Stars and Stripes Airshow on June 30th in Warren

New Voice Mail System Installed

WCVT in the Community

And The Winner Of One Free Month Of High-Speed Internet Service Is...

Request From VT Department Of Health To Participate In Survey

Two to View — A Couple Of Amazing Videos You Don't Want To Miss

Tutorials
Scam Warning – Fraudulent Rental Property Postings

Short Tutorial – Changing the Default Search Engine on Your Browser

This Month's FAQ – How Can I Tell If My Computer Might Be Infected With Malware?
Community Events
POCOCK Rocks, Bristol's Music Festival and Street Fair - June 16 - Bristol

Green Mountain Opera Festival - June – Various Locations

Bristol Chicken BBQ – June 20th – Bristol Green

Vintage Vermont Exhibit at Festival Gallery – Through June 12
Sites of the Month
Fresh Recipes for Summer

Learn About Teen Challenges

History Meets Mystery

Keep Caring For Your Car

Civil War 150th Anniversary
Technical Support
Do you need Tech Support?

Call:
1-888-321-0815
or 496-8598 7 Days a week, 24 hours a day

Complete online technical support form.

FAQs

Your representatives are excellent. They are knowledgeable, courteous, and professional.

.

The service rocks.  BIG thanks!

Every time I have contacted tech support my problem has been solved quickly and the technician has been friendly and professional.

Keep up the good work, thank you for being so kind to those of us trying to catch up with all the "tech" world.

Scott and Amanda were fantastic help and stayed with me until the issue was resolved.

Thanks for all the help you have given us over the years.

Summer is now in full swing so it’s time to enjoy everything the season has to offer. You’ll find plenty of inspiration in the June Great Sites list, which includes recipes for backyard parties, travel ideas steeped in history, and a handy way to simplify car care. The fun continues with two videos sure to make you smile featuring a strong baby and almost-human dogs.

On a more serious note, this issue gives you a heads-up on fraudulent rental property postings that are scamming victims out of money and shares common warning signs of malware on your computer. You’ll also learn how to change the default search engine on your browser for a fresh look at finding information.

We think you'll find the information contained in this newsletter to be a valuable tool for enhancing your Internet experience. As always, we appreciate your feedback and suggestions. Please send your thoughts, comments or questions to newsletter@greenmountainaccess.net.

- The Green Mountain Access Team
Aaron, Adam, Amanda, Eric, Kris, Phil, Richard, Seth, Scott, and Tom

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Monthly News

Enter For Your Chance to Win Tickets to the Stars and Stripes Airshow on June 30th in Warren

AirshowThis month we are giving away five pairs of tickets to the Stars and Stripes Airshow which will be held at the Sugarbush Airport on Saturday, June 30th.  For more information on the Airshow, visit www.jimparkerairshows.com.  Each month, we raffle off a prize from a local business, so be sure to enter your name every month for your chance to win. Congratulations to Thomas Hart, last month’s winner of a Vermont Coffee Company gift basket. The drawing will take place on June 18.  To be entered into the raffle, simply click this link and leave your name and contact information.


New Voice Mail System Installed

We have just completed the installation of a new Voice Mail system which offers many new features and is very easy to use. If you have not recorded your greeting in the new system, your callers will hear a generic greeting. Simply access your Voice Mail and follow prompts to change the greeting (#3 in Main Menu).  All other settings (PIN, email notification) were automatically transferred over.

Our new Voice Mail system allows you to manage your settings online, forward your messages to your email, view missed calls, change notification features, and listen to and delete your messages. To manage your Voice Mail online, visit www.voicemail.wcvt.com. Enter your 10-digit telephone number and your Voice Mail Pin.

For more information on new features and functionality, please refer to the following documents.

Just a reminder that you will still have access to your old Voice Mailbox until June 30, 2012. After June 30, the old system will no longer be available. We hope that you enjoy the new features and functionality of the new system. If you have any questions or require assistance with this conversion, please feel free to contact our Customer Service Department at 1-800-496-3391 or csdept@wcvt.com.


WCVT in the Community

WCVT Sponsors Stars and Stripes Airshow
WCVT is proud to sponsor this years Stars and Stripes Airshow at Sugarbush Airport in Warren on Saturday, June 30th.  It’s a great way to kick off your July 4th celebrations. Gates open at 11:00 a.m., and the Airshow begins at 1:00 p.m. For more information, visit www.jimparkerairshows.com or call 802-496-3473.

Richard Pitonyak – Profile of a Volunteer
Richard Pitonyak You might know Richard Pitonyak because of his role as the Technical Support Supervisor of our Internet division. Or maybe you’ve heard Richard on Tuesday mornings during his WDEV radio segment. But you might not be aware of his involvement with the American Cancer Society’s Relay For Life (RFL). This event celebrates the lives of people who have battled cancer, remembers loved ones lost, and helps fight back against the disease. Richard, a cancer survivor, has been active with RFL for the past seven years and is again serving as Co-Chair for the event, which takes place June 22-23 in Montpelier. When asked why he volunteers for RLF, he smiles and replies, “It makes me very proud and thankful to see my daughter and family join the fight against cancer. Because of RFL, my daughter, now 8 years old, has grown up seeing her dad volunteer and be part of something bigger. She is now a Team Captain and is as excited about RFL as I am.”

If you have a community service project in the making and are looking for help please don’t hesitate to contact Alan Jones, at 496-8328 or via e-mail ajones@wcvt.com to see if we can lend a hand.


And The Winner Of One Free Month Of High-Speed Internet Service Is...

Congratulations Michele Jenness for being this month’s winner of one-free month of high-speed Internet service. Michele’s name was chosen at random from customers who completed our monthly Green Mountain Access technical support surveys.

Each month, one name is selected at random from customers who completed our online technical support or new user surveys. Survey requests are sent out via e-mail to customers after calling technical support, or establishing new service. So be sure to fill out those surveys!


Request From VT Department Of Health To Participate In Survey

The Vermont Department of Health has asked us to place a link to the following survey in our newsletter. They are requesting feedback to help improve the health of fellow Vermonters. They are asking people to judge the messaging that has been created for HIV testing awareness. When you complete this survey, you will have the chance to enter to win an iPad. All answers are anonymous and confidential. The randomly-drawn iPad winner will not be linked to her or his answers in any way. You can complete the survey here: https://www.surveymonkey.com/s/vt-health-survey.


Two to View — A Couple Of Amazing Videos You Don't Want To Miss

Oh Baby! This Boy Is Strong!
click here for video
At just 9-10 months of age, baby Jonas is already displaying an impressive combination of upper-body strength and determination. Take a look as he does chin-ups on the edge of the desk in order to try and see what's playing on the computer screen.


Delightful Dog Duo Dining
click here for video
With a little help from four human hands, two dogs enjoy a meal at a busy restaurant. You can't help but smile as you watch them politely dab their mouths with napkins, eat from china bowls using silverware, and interact with each other and the waitress.

Tutorials

Scam Warning – Fraudulent Rental Property Postings

The Internet Crime Complaint Center (IC3) recently issued an alert after receiving many complaints from victims of rental property scams. The common theme in these scams is fraudsters using the Internet to try and capitalize on the desperation of people needing to find affordable rental property within a short amount of time.

Here's a typical scenario: You're searching online (on Craig's List or elsewhere) and come across an ad about a rental home in a great area at a great price. It appears to be legitimate so you start communicating with the "owner" by email. You're told the place is yours if you wire money to cover an application fee, security deposit, first month's rent, etc. You wire the money and then never hear from the "owner" again.

How does this happen? Scammers hijack legitimate home listings including the photos, change the contact information, and then list the modified ads on another site. Or they make up listings for places that aren't for rent or don't even exist.

Take these precautions to avoid becoming a victim:

  • If the rental price sounds too good to be true, it probably is. Research average rental rates for similar properties in the area.

  • If you're communicating by email, check for common red flags like poor grammar, misspellings, character/spacing mistakes, and excessive capitalization.

  • Be suspicious if there seems to be an unusually strong sense of urgency to rent the property quickly or if the person insists on communicating only by email.

  • It's a red flag when the person says he/she currently lives overseas or is out of the country on business. Scammers often tell victims this to explain why they can't meet in person.

  • Never send money to anyone you haven't met or don't already know and trust.

  • Do your homework online. Search the rental address, the landlord's name, and any contact information used in the posting before you proceed.

  • Do not fill out a detailed rental application and return it to an unknown person either by email or postal mail. You put yourself at risk for identity theft.

Please be careful out there! You don't want that "home sweet home" to turn sour.


Short Tutorial – Changing the Default Search Engine on Your Browser

Are you searching for a new twist to your computer routine? Perhaps changing your default search engine would do the trick. While Google remains number one in the search engine rankings, you may want to start regularly using one of the other popular options such as Bing, Yahoo! Search, or Ask. Simply follow the steps below for your browser and operating system.

Changing the Default Search Engine in the Search Bar When Using...
Internet Browser: Internet Explorer 8
Computer Operating System: Windows XP, Windows Vista, and Windows 7

1. With Internet Explorer open, click your cursor arrow on the down arrow on the right side of the Search Bar (to the right of the magnifying glass) and select "Add" from the resulting drop-down menu.

2. When the Manage Add-ons window opens, make sure "Search Providers" is selected and then click on the search provider of your choice. If you don't see your favorite search engine on the list, choose "Find More Search Providers" from the bottom of the window.

3. Once you have chosen the new search provider, click the "Set as default" button and your new selection will be labeled "Default" in the "Status" field.

4. Click the "Close" button to save your changes and close the Manage Add-ons window. The Search Bar will now show the name of your new search provider.

Changing the Default Search Engine in the Search Bar When Using...
Internet Browser: Internet Explorer 9
Computer Operating System: Windows Vista and Windows 7

1. With Internet Explorer open, click your cursor arrow on the down arrow on the right side of the Search Bar (to the right of the magnifying glass) and select the icon of the search provider you prefer from the bottom of the drop-down menu.

2. If you do not see the icon of the search provider you prefer, click on the "Add" icon from the bottom-right of the drop-down menu.

3. When the Manage Add-ons window opens, make sure "Search Providers" is selected and then click on the search provider of your choice. If you don't see your favorite search engine on the list, try sorting the list by selecting "most popular" from the top of the list.

4. Once you have chosen the new search provider, click the "Add to Internet Explorer" button. You will have the option to make this your default search provider in the resulting pop-up window.

5. Click the "Add" button to save your choice. The icon of your newly added search provider will now be available in the search drop-down menu described in step 1.

Changing the Default Search Engine in the Search Bar When Using...
Internet Browser: Mozilla Firefox*
Computer Operating System: Windows XP, Windows Vista, Windows 7, and Mac
OS X

1. With Firefox open, click your cursor arrow on the down arrow on the left side of the Search Bar field and select one of the other search engine options from the resulting drop-down menu. If you don't see your favorite search engine in the list, choose "Manage Search Engines" to add even more.

Changing the Default Search Engine in the Search Bar When Using...
Internet Browser: Google Chrome*
Computer Operating System: Windows XP, Windows Vista, Windows 7, and Mac
OS X

1. With Chrome open, click your cursor arrow on the icon that looks like a wrench in the far right corner of the screen and select "Settings" from the resulting drop-down menu.

2. The Basics window will open. In the "Search:" section, click on the down arrow to display other search engine options. Select the one that you would like to make as the default. If you don't see your favorite search engine in the list, choose "Manage Search Engines" to add even more.

3. Close the tab to finalize your changes.

Changing the Default Search Engine in the Search Bar When Using...
Internet Browser: Safari*
Computer Operating System: Windows XP, Windows Vista, Windows 7, and Mac
OS

1. With Safari open, click your cursor arrow on the down arrow on the left side of the Search Bar field (to the right of the magnifying glass) and select one of the other search engine options from the resulting drop-down menu.

2. Alternatively, you can manage your default search engine on the "General" tab of the Safari Preferences accessed through the top Safari menu.

* Tutorial written for the latest non-beta version of the browser available at publishing time.


This Month's FAQ – How Can I Tell If My Computer Might Be Infected With Malware?

Question: Lately, my computer has been acting strangely and I'm concerned that something is wrong. Is there a way to tell if it's infected with malware?

Answer: There are common warning signs (listed below) of the presence of malware and if your computer is exhibiting them, it could very well be infected. Keep in mind, however, that some of these symptoms could be caused by other reasons; for example, slow performance could be due to insufficient hard drive space.

A sudden change in how your computer is running is often the result of malware. Watch for the following signs:

• Slowness - Your computer suddenly takes much longer than before to run programs, access files or the Internet, or even shut down.

• Freezes - Your computer frequently seizes up or you can't leave websites or close your Web browser.

• Frequent pop-up messages - Be especially vigilant if these are warnings that you need to purchase software to remedy a security threat. (The software is generally fake.)

• New browser homepage - Malware, once installed on your system, can change browser settings without your knowledge. A sign of this is an unexpected change in your browser homepage to a site you typically don't visit.

• Mysterious messages - Your friends and family receive email messages from your account but you didn't send them. Or they notice status updates on Facebook or Twitter that couldn't possibly have been posted by you.

• Automatic start-ups - Familiar programs on your computer (or ones you didn't know were there) start unexpectedly or you're randomly connected to unknown websites.

Remember, prevention is always better than cure when it comes to malware so make sure you keep your computer's security software updated. Please contact us if you need additional information or recommendations.

Community Events

POCOCK Rocks, Bristol's Music Festival and Street Fair - June 16 - Bristol

Rockin' music and entertainment will be filling the downtown as beer and wine tents share tastings and bottles from various local breweries and vineyards. Premium food and craft vendors pack the streets along with demonstrations, children's activities (including a bouncy house), Bristol's own Farmers' Market and, of course, our incredible restaurants and retailers! Pocock Rocks is kicking off the 250th anniversary of Bristol celebration with old time kid’s games on the green from 9-11 am and history tours via horse and wagon all day.  The Bobcat Cafe and Brewery will be featuring outdoor seating, various limited edition brews and brewery tours as well as their delicious signature "Pocock Panini" sandwich.  For more information, visit: www.pocockrocks.com.


Green Mountain Opera Festival - June – Various Locations

The Green Mountain Opera Festival runs June 1- 24. Now celebrating its 7th year the festival offers concerts, master classes, free open rehearsals and performances at various venues in Burlington, the Mad River Valley, Barre, Stowe, and South Burlington.  Visit www.greenmountainoperafestival.com for more information.


Bristol Chicken BBQ – June 20th – Bristol Green

The Bristol 4th of July committee will have its major fund raiser of the year, the Chicken BBQ.  BBQ will be held on June 20th on the Bristol Green. Food will be served starting at 5:30 pm until sold out, so come early to be guaranteed to get dinner.  The food will consist of chicken; halves or quarters, potato salad, chips, beans soda or lemonade. The Eastern Star will sell pieces of pie. For more information visit www.bristol4th.com.


Vintage Vermont Exhibit at Festival Gallery – Through June 12

The Festival Gallery in Waitsfield, Vermont presents Vintage Vermont, a show of classic Vermont landscapes from antique glass plate photographic negatives. The images, dating between 1890 – 1920, represent the foundation of the agrarian culture that still remains strong here in Vermont.  Vintage Vermont runs through June 12 at the Festival Gallery.  For the remainder of June and July the Gallery will host the photography of Henry Erickson.   The Festival Gallery is located at #2 Village Square, next to the Tempest Book Store.  For more information call 802-496-6682 or go to www.vermontartfest.com.

Sites of the Month

Fresh Recipes for Summer

http://food.com/recipes/summer
What's on the menu for your family this summer? If its backyard entertaining, picnics in the park, and shopping at farmers' markets, you'll find new recipes here to fit the bill perfectly. Try the Chipotle Taco Burger, Creamy Corned Zucchini and Peppers, Greek Salad Skewers, or Frozen Cappuccino Bars.


Learn About Teen Challenges

http://notmykid.org
The challenges kids and families face today are complex and have the potential to devastate lives and derail futures. This site provides facts and resources on topics including substance abuse, depression, eating disorders, safe dating, bullying, and Internet safety. Learn the warning signs and find out how to take action to help your child.


History Meets Mystery

http://mysteriousplaces.com
Who made the head statues on Easter Island? How was Stonehenge constructed? Why did the Mayans build pyramids? You can explore sacred sites and ancient civilizations around the world by visiting this site. If you want an even closer look, check out the travel information to help plan trips to these exotic destinations.


Keep Caring For Your Car

http://carcare.org
To keep your car safe, dependable, and on the road longer, you need to keep up with recommended maintenance. This site can help by building a service schedule for your car when you enter the make and model. You can even have service reminders emailed to you. Also, be sure to check out the "Ask the Tech" and DIY sections.


Civil War 150th Anniversary

http://nps.gov/civilwar

Although 150 years in the past, the Civil War's causes and consequences still reverberate today. This new website from the National Park Service features an impressive collection of Civil War stories, photos, and illustrations as well as a timeline and map of battles. You can even get a firsthand account on Twitter by following @CivilWarReportr.
We hope you found this newsletter to be informative. It's our way of keeping you posted on the happenings at our shop.

Thanks for your business! Best regards,
GMA Tech Support Team
Green Mountain Access
Mechanicsville Rd Hinesburg, VT 05461
888-321-0815 (toll-free) 802-496-8598(local)

Green Mountain Access | Tech Support | Newsletter Archive

Green Mountain Access Waitsfield Telecom

(We have used our best efforts in collecting and preparing the information published herein. However, we do not assume, and hereby disclaim, any and all liability for any loss or damage caused by errors or omissions, whether such errors or omissions resulted from negligence, accident, or other causes.)

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