Green Mountain Access
Green Mountain Access
January 2010
TelephoneInternetCable TV
Monthly News
Holiday Gifts Distributed To Local Community Organizations

Effective January 5th At 8:00 a.m., Access To Your Green Mountain Access Webmail Will Be Through Your New Community Portal

And The Winner Of One Free Month Of High-Speed Internet Service Is…
Tutorials
How To Set Up Your GMA E-mail On Your Apple iPhone or iPod Touch

Ask The Help Desk – What Should I Do If I Lose My Internet Connection?

Short Tutorial – Sending E-mail Messages To Groups Of People
Community Events

Moose on the Loose Snowshoe Trek - January 9 – Mad River Glen

Open Session Bluegrass - January 13 - Richmond

Middlebury College Museum of Art Gallery Talk – January 14 - Middlebury

Burlington Winter Festival - February 6 - Burlington

Sites of the Month
Gold Medal Resource on Olympics

Get Healthier in 2010

Beat the Clock With Fun Fill-in Games

Good Eats for Great Recipes
Technical Support
Do you need Tech Support?

Call: 1-888-321-0815 or 496-8598
7 Days a week, 24 hours a day

Complete online technical support form.

FAQs

You're all awesome! I'm so glad you are my LOCAL provider!
Your service is so far superior to others that I can only suggest we congratulate you.
Over the years, I have found ALL your technicians to be extremely helpful and courteous. Probably the best service and support of any service I have.
Your tech service & support is outstanding.
The service that I received was excellent.

We think you'll find the information contained in this newsletter to be a valuable tool for enhancing your Internet experience. As always, we appreciate your feedback and suggestions. Please send your thoughts, comments or questions to newsletter@greenmountainaccess.net.

- The Green Mountain Access Team
Aaron, Adam, Amanda, Eric, Kris,
Phil, Richard, Seth, Scott, and Tom

Monthly News
Holiday Gifts Distributed To Local Community Organizations

giving treeIn the true spirit of the holiday, Waitsfield and Champlain Valley Telecom coordinated their annual gift drive. In addition to employees donating gifts, customers also brought in donations to be placed under the giving trees at our offices. Hundreds of gifts for all ages were collected and were delivered to local community organizations for distribution. Happy Holidays from Waitsfield and Champlain Valley Telecom!


Effective January 5th At 8:00 a.m., Access To Your Green Mountain Access Webmail Will Be Through Your New Community Portal

We've created a new community Portal just for you! This means you’ll be able to check your Webmail, get the latest local and national news, weather and much more, all from one spot! Effective January 5th at 8:00 a.m., webmail.gmavt.net will be redirected to the Portal login. Please note that this change will only impact Green Mountain Access e-mail users who use our Webmail to check their e-mail. Please don't hesitate to contact Technical Support at 888-321-0815 or at support@gmavt.net with any questions you may have.

Changes To Webmail Login:
Webmail LoginYou will notice some changes to the Webmail login. We will now include a drop down box asking you to select your domain name (gmavt.net, madriver.com, etc.). In addition, you will also need to select your portal preference. Once logged in for the first time, these settings will be saved for you.

Checking Your Webmail:
Check your WebmailFrom webmail.gmavt.net, login using your GMA e-mail address and password. This will log you into the Portal and will also automatically log you into your Webmail as well. To view your webmail, simply click the " Check Your Email" link. Once logged in, you will also have the capability to customize your Portal to your liking by clicking on the "Customize your Home Page" link.

To Access The Portal Directly:
To access the Portal directly, simply choose your location by clicking on one of the following links below. Users who don't use Webmail to check their e-mail can bookmark this page or save it as your home page. Your e-mail username and password will provide you with ability to customize your Portal.

Portals


More About The Portal
Make it your home page and have easy access to the latest local and national news and information including video, local weather, movie previews as well as content you can customize. Add your own content - post your local news, FREE classified ads, calendar events and photos with our local contribution system. Find answers quickly by searching with the integrated Google search box at the top of each page. Watch streaming videos from a variety of video channels including sports, comedy, news, business, home/family and much more!

We hope you enjoy your new community Portal. Please don't hesitate to contact Technical Support at 888-321-0815 or support@gmavt.net with any questions.


And The Winner Of One Free Month Of High-Speed Internet Service Is…

Congratulations Victor Rossi for being this month’s winner of one-free month of high-speed Internet service. Victor’s name was chosen at random from customers who completed our monthly Green Mountain Access technical support surveys.

Each month, one name is selected at random from customers who completed our online technical support or new user surveys. Survey requests are sent out via e-mail to customers after calling technical support, or establishing new service. So be sure to fill out those surveys!

Tutorials
How To Set Up Your GMA E-mail On Your Apple iPhone or iPod Touch ipod touch

Need help setting up your GMA e-mail on your iPhone or iPod Touch? We have developed step-by-step instructions to help guide you through the process. If you need additional assistance, don't hesitate to contact Technical Support at 888-321-0815.

Click here for step-by-step instructions. http://www.gmavt.net/support/iphone.shtml


Ask The Help Desk – What Should I Do If I Lose My Internet Connection?

Question: Every once in awhile, I lose my Internet connection at home. Do you have any troubleshooting tips for me? What can I do to get back online?

Answer: In the event of a temporary service outage or if you lose connectivity, you may need to reboot your modem. If your network features a router, it will need to be rebooted as well. Since the sequence in rebooting is important, we'll review the procedure one step at a time:

1. Check to make sure your modem has power.

2. If your modem has power, go ahead and disconnect the power to the modem and leave the power off for about 20 seconds.

3. Reconnect the power and allow the modem time to receive a new Internet connection. When the "link" light becomes active, your modem is connected (rebooted) to the network.

4. If you are using a router, disconnect the power to the router and leave the power off for about 20 seconds. Restart the router and your Internet connection should be restored.

5. If you are still not getting a connection, you may also want to try restarting your computer. Sometimes a quick computer reboot does the trick.

If you continue to have problems, please don’t hesitate to contact Technical Support at 888-321-0815.


Short Tutorial – Sending E-mail Messages To Groups Of People

Do you frequently send the same e-mail message to groups of people such as close friends or members of a club? If the answer is yes, how do you do it? If you individually select the e-mail addresses of recipients and place them in the "To" field, we encourage you to consider a better way. Take a few minutes to create separate groups with these e-mail addresses and send future messages to the name of the group instead. Your recipients will appreciate the change, since their individual e-mail addresses will no longer appear in the "To" field (which can potentially expose them to scammers). Here's how to do it:

Sending Group E-mail Messages Using ...
E-Mail Program: Outlook Express 6
Computer Operating System: Windows XP

1. With Outlook Express open, click your cursor arrow on the "Addresses" icon on the toolbar. The Address Book - Main Identity window will appear.

2. Click on the "New" button on the toolbar and select "New Group..."from the resulting drop-down menu. The Properties window will appear.

3. Type in a name for your new group in the "Group Name:" field. "Work," "Family," or "Friends" are good examples. (Note that the name you use for the group is the name that will appear in the "To" field of future e-mail messages.)

4. Next, click on the "Select Members" button on the right side of the window. The Select Group Members window will appear showing a list of your contacts in the left-hand pane of the window.

5. Highlight a name, multiple names, or all of the names from the listed contacts and click the "Select" button located between the two panes. This will move the highlighted contact or contacts into the "Members:" pane. Click on the "OK" button when you have added the contacts and click "OK" again to close the new group's Properties window.

6. You will see the new group name folder listed under the "Main Identity's Contacts" folder located in the Address Book – Main Identity window and with your other saved contacts. Click on the red "X" to close the window. You are now ready to begin using the new group name when you create new e-mail messages.

Sending Group E-mail Messages Using ...
E-Mail Program: Mozilla Thunderbird
Computer Operating System: Windows XP and Windows Vista

1. With Thunderbird open, click your cursor arrow on the "Address Book" icon on the toolbar. The Address Book window will appear.

2. Click on the "New List" button on the toolbar. The Mailing List window will appear with the "Personal Address Book" already selected in the "Add to:" field.

3. Type in a name for your new group in the "List Name:" field. "Work," "Family," or "Friends" are good examples. (Note that the name you use for the group is the name that will appear in the "To" field of future e-mail messages.)

4. Next, in the "Type e-mail addresses to add them to the mailing list:" field, begin typing in the names of the contacts from your Address Book that you would like to add to this new group. Click on the "OK" button when all contacts have been added.

5. You will see the new group name folder listed under the "Personal Address Book" folder located in the Address Book window and with your other saved contacts. Click on the red "X" to close the window. You are now ready to begin using the new group name when you create new e-mail messages.

Sending Group E-mail Messages Using ...
E-Mail Program: Windows Mail
Computer Operating System: Windows Vista

1. With Windows Mail open, click your cursor arrow on the "Contacts" icon on the toolbar.

2. On the next screen, click on the "New Contact Group" button. The Properties window will appear and the "Contact Group" tab should be selected.

3. Type in a name for your new group in the "Group Name:" field. "Work," "Family," or "Friends" are good examples. (Note that the name you use for the group is the name that will appear in the "To" field of future e-mail messages.)

4. Next, click on the "Add to Contact Group" button. The Add Members to Contact Group window will appear showing a list of your contacts.

5. Highlight a name, multiple names, or all of the names from the listed contacts and click the "Add" button. This will move the highlighted contact or contacts into the "Contact Group" pane located in the Properties window. Click on the "OK" button when all contacts have been added.

6. You will see the new group name listed with your other saved contacts. Click on the red "X" to close the window. You are now ready to begin using the new group name when you create new e-mail messages.

Sending Group E-mail Messages Using ...
E-Mail Program: Address Book 4.1 for Mail.app
Computer Operating System: Mac OS X 10.5

1. With Address Book open, click on the address book icon titled "All" in the Group column of the Address Book window. A list of all of your addresses in the Address Book will appear in the "Name" column.

2. Highlight a name, multiple names, or all of the names from the listed contact names by holding down the Command key (the key with the Apple logo next to the space bar), while clicking on the addresses you would like in the new group you are about to create.

3. Click your cursor arrow on the "File" menu, and select "New Group From Selection" from the resulting drop-down menu. A new untitled group will appear in the "Group" column and all the names you selected in step 2 will be visible in the "Name" column.

4. Type a name for the group in the highlighted field that says "Group Name." "Work," "Family," or "Friends" are good examples. (Note that the name you use for the group is the name that will appear in the "To" field of future e-mail messages.)

Community Events

Moose on the Loose Snowshoe Trek - January 9 – Mad River Glen

Stark Mountain is home to our largest mammal - the moose! See the signs of these fascinating animals, learn all about their behavior, what they eat, and their seasonal cycles. January 9, at 10:30am and 1:30pm. For more information, visit www.madriverglen.com/naturalist.


Open Session Bluegrass - January 13 - Richmond

Matt and Kalav do a fantastic job of hosting this get together every 2nd and 4th Wednesday of the month at On The Rise Bakery in Richmond. Come enjoy some great bluegrass music or join in and play. It is always a party and the music is great. On The Rise Bakery, Richmond. For more information, visit www.ontherisebakery.net or call 434-7787.


Middlebury College Museum of Art Gallery Talk – January 14 - Middlebury

On January 14 at 4:30pm, Pieter Broucke, professor of history of art and architecture and associate curator of ancient art, will discuss architectural images of ancient Rome by Piranesi and of ancient Athens by Stuart and Revett in the exhibit Greece vs. Rome to explore how antiquarianism and the beginnings of archeology shaped the eighteenth-century notions of classicism. For more information call 443-2034 or visit http://museum.middlebury.edu.


Burlington Winter Festival - February 6 - Burlington

Come Celebrate Winter in downtown Burlington! Snow Carving Competition and Ice carving demonstrations; Family activity expo at ECHO; Vermont Special Olympics Penguin Plunge; Kids Vermont Camp and School Fair. Activities at various locations in Burlington including, Church Street Marketplace; ECHO; and the Burlington Waterfront. For more information, call 864-0123 or visit www.enjoyburlington.com.

Sites of the Month
Gold Medal Resource on Olympics

http://www.olympic.org - Get all of your Olympic information here at the official site of the Olympic Movement. See details on upcoming Olympic Games (including the 2010 Winter Games in Vancouver that begin February 12th), read athlete statistics, follow the activities of the International Olympic Committee, or relive highlights of past Olympics with photos and videos.


Get Healthier in 2010

http://everydayhealth.com - If your New Year's resolutions include getting fit, eating right, or taking charge of your health, you'll want to visit this resource-packed site. It provides thorough descriptions of common conditions, drugs, and symptoms, as well as information on how to eat healthier, manage your weight, and start a fitness program. Be sure to check out the Health Tools section for a calorie counter, meal planner, brain games, and more.


Beat the Clock With Fun Fill-in Games

http://sporcle.com - Got a few minutes? Try out one of the fun fill- in games on this site. Examples include One-syllable Things, U.S. Capitals, The Simpsons, and Book Covers. Fill in as many of the blanks as you can in the time allotted. Once you get the hang of it,
you may be inspired to create your own game. Then share the fun by directing your friends to it in an e-mail, from your blog, or from your Facebook page.


Good Eats for Great Recipes

http://foodnetwork.com/good-eats - Whether or not you're a fan of the zany culinary-related antics of Alton Brown on his show Good Eats, you'll enjoy visiting the show's website. To celebrate the program's 10th anniversary, the site is featuring classic Good Eats videos. In addition, you can download some of Alton's best recipes for meat, pasta, fish, vegetables, fruit, soup, breakfast, and dessert dishes.

We hope you found this newsletter to be informative. It's our way of keeping you posted on the happenings at our shop.

Thanks for your business! Best regards,
GMA Tech Support Team
Green Mountain Access
Mechanicsville Rd Hinesburg, VT 05461
888-321-0815 (toll-free) 802-496-8598(local)

Green Mountain Access | Tech Support | Newsletter Archive

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(We have used our best efforts in collecting and preparing the information published herein. However, we do not assume, and hereby disclaim, any and all liability for any loss or damage caused by errors or omissions, whether such errors or omissions resulted from negligence, accident, or other causes.)

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