April 2020

		WCVT's Commitment To You We hope that this email finds you and your family safe. As a local Vermont, family owned business we take the health and safety of our employees, our customers and our communities very seriously and we understand how important your telecommunications services are to you and your family during these unprecedented times. We also understand the critical role we play in connecting all of you as the utilization of our services has increased significantly as we have all transitioned to working and learning from home. As a service provider, we take the obligation to serve you seriously and we will do our best to keep everyone connected. To mitigate the spread of COVID-19, we are taking the following precautions to limit our interaction with our customers to keep our employees and our customers safe. On March 17, 2020, we closed our business offices to customer access until further notice. Our Customer Service and Technical Support staff will still be available by phone, email, and online chat. Please remember that you can always pay your bill online by choosing My Account. We are currently limiting on-site service/trouble visits and restricting inside access for our technicians safety. If you are experiencing a service outage, we will work with you prior to the visit in order to ensure the safety of you and our technician. All fiber-to-the-home conversions that are currently scheduled for the next few weeks will be cancelled and will be rescheduled in the future. All Whole Home Wi-Fi installations scheduled in the next few weeks will be cancelled and rescheduled for a future date. As you know, this is a fluid situation and we are constantly monitoring the recommendations by the CDC, the Vermont Dept. of Health and others. Our first responsibility is to keep our employees safe and our customers safe. Please know that all of us at Waitsfield and Champlain Valley Telecom are here for you. Thank you for your patience and we will get through this together. Be safe! Sincerely, Eric Haskin, President and CEO Waitsfield and Champlain Valley Telecom Win A $50 Gift Certificate To A Local Business of Your Choice (5 winners this month)! As you know, each month, we raffle off a prize from a local business in our service area. This month, in an effort to support the businesses in our local community, we will pick five lucky winners who will win a $50 gift certificate to a local business of their choice. To enter, simply tell us what business you can't wait to open back up again - if your name is selected, you will win a $50.00 gift certificate to the business you mention (we'll buy the gift certificate of course)! Five winners will be picked, drawing will take place on April 15, 2020. To be entered into the raffle, simply click the link below and leave your name, contact information, and the name of the business. Click Here To Enter For Your Chance To Win Webinars to Help You… Waitsfield and Champlain Valley Telecom employees are working hard to power your remote working needs. We've put together a series of webinars to help you maximize your work-from-home experience. For your convenience, these will be online webinars that you can watch on your computer from the comfort of your home or office. To RSVP for a webinar, click on the appropriate link below to indicate which webinar you would like to attend. We hope you can join us. Tips, Tricks, and Solutions To Help You Work From Home - We will take a look at various tools and services that can help make it easier for you to work remotely and also some tips to optimize your home network. Optimizing Your Home Wi-Fi - Now that we are all working from home and learning from home, we have all significantly increased the number of devices connecting to our Wi-Fi networks. Laptops, smart phones, tablets, gaming devices and smart TV's all connect to the Internet simultaneously via your home's Wi-Fi network. What you think may be a speed issue, may actually be limitations in your Wi-Fi network. This webinar is designed to give you some great tips on making sure your Wi-Fi is working properly in your home. Webinars Location Topic Thursday, April 2nd, 11:00 a.m. - Noon Online Optimizing Your Home Wi-Fi Friday, April 3rd, Noon - 1:00 p.m. Online Tips, Tricks, and Solutions To Help You Work From Home Tuesday, April 7th, Noon - 1:00 p.m. Online Tips, Tricks, and Solutions To Help You Work From Home Wednesday, April 8th, 11:00 a.m. - Noon Online Optimizing Your Home Wi-Fi Free Community Wi-Fi Locations We understand that high-speed Internet access is a critical resource for online learning. Waitsfield and Champlain Valley Telecom has various locations where Community Wi-Fi is available. Many schools, libraries and other entities are also providing access in other locations. While we don't have locations in every town in our service area, we hope that these can help. Free community Wi-Fi is available at the following locations. Wi-Fi is available at these locations from a parked car and we ask you to please remember to always practice social distancing while using the Community Wi-Fi to keep yourself and everyone in our community safe. Hinesburg: Waitsfield and Champlain Valley Telecom Business Office - located off of Mechanicsville Road Waitsfield: Bridge Street Businesses Parking Lot Mad River Green - there is a Wi-Fi access point that serves the Mad River Green (the area where the Waitsfield Farmers Market is located) Mad River Park Recreation Fields Waitsfield and Champlain Valley Telecom Business Office - parking lot at front of building Warren: Warren Village - there is a Wi-Fi access point that provides coverage between the Pitcher Inn and the Warren Store How To Connect To The Community Wi-Fi Connect to any one of the following networks: MRV Free WiFi, Bristol Public WiFi, or GMA WiFi. No password is required to access the Wi-Fi. Stay Connected

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