Green Mountain Access
Green Mountain Access
April 2010
Telephone Internet Cable TV
Monthly News
Easter Egg Hunt Fun For All!

Last Chance to Make Changes For the 2010 – 2011 Mad River Valley Telephone Directory

And The Winner Of One Free Month Of High-Speed Internet Service Is…
Business Spotlights
Rex’s Outrageous Road Crew Crunch - Richmond

Maple Sweet Real Estate - Waitsfield
Tutorials
Warning! Rogue Security Software Is Big Threat

This Month’s FAQ – Why Do E-mails Sometimes Take Hours To Arrive Or Never Arrive At All?

Short Tutorial – Setting Up Automatic Software Updates
Community Events
The Sugarbush Adventure Games - Kids' Triathlon – April 10 - Waitsfield

Habitat for Humanity vs. Harlem Ambassadors – April 14 - Barre

Reception: 3rd Annual Community Art Show – April 16 - Bristol
Sites of the Month
30 Days to Financial Wellness

Get Cracking With Eggs

How to (Really) Travel Light

Hooked on Idol

NFL Draft 2010
Technical Support
Do you need Tech Support?

Call: 1-888-321-0815 or 496-8598
7 Days a week, 24 hours a day

Complete online technical support form.

FAQs

Key up the great work and keep us, your customers, with the best/fastest web connection possible.
I am always pleased when I have to call and tell of a problem I have. The technicians are always polite and helpful. This time they needed extra help and got it. I am very thankful that I have GMA.
GMA is so much better than larger national ISPs.
GMA is still the best Telco / service provider I've had!
You are the best!!! You set the standard for the industry in service and tech support!

In honor of April showers, we've sprinkled all kinds of useful information in this month's eNewsletter. First, we warn you of the hazards of rogue security software (also known as scareware) that continues to be a big online threat, and tell you the precautions to take in order to avoid it. You'll also learn why e-mails are sometimes delayed or not delivered at all, and how to set up automatic software updates to stay on top of computer security. And in Great Sites, you'll find a variety of handy resources to help with tasks including cooking brunch, managing money, and packing bags.

We think you'll find the information contained in this newsletter to be a valuable tool for enhancing your Internet experience. As always, we appreciate your feedback and suggestions. Please send your thoughts, comments or questions to newsletter@greenmountainaccess.net.

- The Green Mountain Access Team
Aaron, Adam, Amanda, Eric, Kris,
Phil, Richard, Seth, Scott, and Tom

Monthly News
Easter Egg Hunt Fun For All!

The annual Waitsfield and Champlain Valley Telecom Community Easter Egg Hunt was held on Saturday, March 27th. While a chilly day, there wasn’t a cloud in the sky and more than 200 eager children came out to meet the Easter Bunny and hunt for eggs and a chance to win a prize.

A Special thanks to the Mad River Valley Chamber of Commerce for co-sponsoring the event and all of the WCVT employees who volunteered their time to assist with the event.


Last Chance to Make Changes For the 2010 – 2011 Mad River Valley Telephone Directory

MRV Telephone DirectoryWaitsfield and Champlain Valley Telecom is currently in the process of finalizing information for the 2010-2011 Mad River Valley Telephone Directory. Mad River Valley businesses and residents are asked to review their current listing(s) and to contact Waitsfield and Champlain Valley Telecom with any changes by April 16, 2010. To make a change in the white pages, please contact our Customer Service Department at 496-3391. For yellow page advertising (business accounts), please contact Alan Jones
at 496-8328 or via e-mail at ajones@wcvt.com.


And The Winner Of One Free Month Of High-Speed Internet Service Is…

Congratulations Timothy Clodgo for being this month’s winner of one-free month of high-speed Internet service. Tim's name was chosen at random from customers who completed our monthly Green Mountain Access technical support surveys.

Each month, one name is selected at random from customers who completed our online technical support or new user surveys. Survey requests are sent out via e-mail to customers after calling technical support, or establishing new service. So be sure to fill out those surveys!

Business Spotlights
Rex’s Outrageous Road Crew Crunch - Richmond

Rex's Outrageous Road Crew CrunchIt began with a recipe, and now it is a philosophy – simple small town charm with big town taste! Rex’s Outrageous is owned by Daren and Annette Rexroad of Richmond and together they produce the ultimate salty sweet confectionary concoction. When living in the big city, local roads never seem to be a high priority. In small town Vermont, they're a reality! Road crews work night and day to keep our roads passable - no matter if they're paved or dirt, regardless of Mother Nature’s whims! Road Crew Crunch is a celebration of rural roads and the crews that maintain them. Four great flavors to choose from, aptly named Asphalt, Gravel, Mud and Sand! Road Crew Crunch makes a fantastic gift. Corporate Gift programs are also available including low minimum private label production. For more information on Rex's Outrageous products, people, and general going's on, visit their website at www.rexsoutrageous.com or call them at 434-7184. Dig in and enjoy!

Rex's Outrageous Road Crew Crunch


Maple Sweet Real Estate - Waitsfield

Maple Sweet Real EstateSweet Real Estate offers avant-garde residential, condominium, land and commercial real estate services for sellers and purchasers of luxury and fine property in central and northern Vermont. Principal Broker and owner Clayton-Paul Cormier, Jr. launched Maple Sweet Real Estate in May 2009. Maple Sweet Real Estate aims to provide the highest level of client and customer service and custom design marketing focused on the internet. For more information and to view a catalogue of service options, visit www.maplesweet.com. Maple Sweet Real Estate is located at 4403 Route 100, in the Waitsfield House on the corner of Bridge Street, open Monday through Saturday from 8:30 a.m. to 5:30 p.m. and Sundays by appointment. Call 496-9800 or e-mail info@maplesweet.com.

Maple Sweet

Tutorials
Warning! Rogue Security Software Is Big Threat

Trojans, including rogue security software, remain the most prevalent category of threats according to a recent report from Microsoft. So stay alert - rogue security software appears to be beneficial from a security perspective but actually provides limited or no security, generates erroneous or misleading alerts, and/or attempts to lure users into participating in fraudulent transactions.

Watch out for pop-up "alerts" or "updates" that may appear on your screen that say something like, "Warning! Malware detected on your computer!" (See the example below.) These messages often look very official, and you may be tempted to click on the button that offers to remove the threats by downloading security software. DON'T DO IT.

These messages are crafted to scare you (hence the nickname of scareware) into spending money for worthless antivirus protection. Even worse, scareware is often malware designed to steal personal information, and installing it on your computer can lead to
unauthorized financial transactions and identity theft. The image below is an example of a scareware pop-up.

http://www.cornerstonenow.com/newsletter/section-a/2010/10-04_scareware.jpg

To avoid having to deal with scareware, Internet security experts advise caution:

• Don't download any security software from an unknown source on the Internet, and be skeptical of advertisements for unknown software that claim to provide easy protection.

• Make sure you install all security updates for your operating system.

• Avoid opening attachments or clicking on links to documents in e-mail or instant messages that are received unexpectedly or from an unknown source.

As always, we recommend you use antispam and antivirus software, install a firewall, and keep your operating system and browser software updated.


This Month’s FAQ – Why Do E-mails Sometimes Take Hours To Arrive Or Never Arrive At All?

Question: Sometimes an e-mail will take much longer than usual to get to me — even hours. Sometimes I never receive it at all. Why is that?

Answer: We've all gotten used to e-mail being an almost instantaneous communications medium that we really notice when there's a delay. E-mail delays and failed delivery can be the result of many different causes, and here are some of the most common ones:

Overloaded Servers - In most cases of delayed e-mail, it's simply due to one of the mail servers along the way being overloaded and running slow, usually because of a flood of spam.

Spam Filters/Grey Lists/Black Lists - Spam filters are meant to block spam, but sometimes they block a legitimate e-mail instead which means the recipient doesn't get it. When an e-mail doesn't arrive that you're expecting, always check your junk mail folder to see if it's there.

Internet Connectivity Problems - Sometimes things break and broken things cause delays. A bad connection between your computer and mail server, your mail server and a DNS server, your mail server and the recipients' mail server(s), or the recipient's mail server and the recipient's computer can all cause delays in e-mail delivery.

User Error - It's very common for the sender to mistype an e-mail address. If you're missing or unsure of an e-mail address, get in touch with the sender and check on their correct e-mail address.

Nothing is perfect - including e-mail. So use the tips above to investigate a missing e-mail, and try to be patient with the occasional slow-moving message. After all, it's still much faster than snail mail.


Short Tutorial – Setting Up Automatic Software Updates

An important way to help keep your computer secure and reliable is to install updates to the operating system as soon as they become available. The easiest way to do this is through automatic updates, which conveniently tell you whenever an update is ready to install and eliminate your need to remember this task. Follow the steps below for your operating system.

Turning On Automatic Updates In Windows XP:

1. Click your cursor arrow on "Start" in the lower left corner of the screen, and then click on "Control Panel" in the pop-up menu.

2. When the Control Panel window opens, select "Security Center." When the Security Center window opens, you will see "Automatic Updates" under "Security essentials."

3. If "Automatic Updates" is off, click on the "Automatic Updates" link under "Manage your security settings for:" The Automatic Updates window will appear.

4. Click on the "Automatic" radio button or on the word "Automatic."

5. Select an interval and time for the update to occur. The default is "Every day" and "12:00 PM."

6. Click on the "Apply" and then the "OK" buttons to save your changes. This will take you back to the Security Center window.

7. Automatic Updates status should now be "On" under "Security essentials." Click on the red "x" in the upper right corner of the Security Center window to close and again to close the Control Panel window.

Turning On Automatic Updates In Windows Vista:

1. Click your cursor arrow on "Start" in the lower left corner of the screen, and then click on "Control Panel" in the pop-up menu.

2. When the Control Panel window opens, click on "Security."

3. When the Security window opens, click on "Security Center."

4. When the Security Center window opens, you will see "Automatic Updates" under "Security essentials."

5. If "Automatic Updates" is off, click on the "Windows Update" link.

6. When the Windows Update window opens, click on the "Change settings" link.

7. Under "Important updates," use the large button to select "Install updates automatically (recommended)."

8. Select an interval and time for the update to occur. The default is "Every day" and "3:00 AM."

9. Click on "OK" to save your changes.

10. Click on the red "x" in the upper right corner of the Windows Update window to close it.

11. Automatic Updates status should now be "On" under "Security essentials." Click on the red "x" in the upper right corner of the Security Center window to close and again to close the Control Panel window.

Alternate Method For Windows Vista:

1. Click your cursor arrow on "Start" in the lower left corner of the screen, and then click on "All Programs Panel" in the pop-up menu.

2. Click on "Windows Update" from the list of programs.

3. Select "Change Settings" and choose how you want Windows to install updates.

4. When the Windows Update window opens, click on the "Change settings" link.

5. Under "Important updates," use the large button to select "Install updates automatically (recommended)."

6. Select an interval and time for the update to occur. The default is "Every day" and "3:00 AM."

7. Click on "OK" to save your changes.

8. Click on the red "x" in the upper right corner of the Windows Update window to close it.

Turning On Automatic Updates In Windows 7:

1. Click your cursor arrow on "Start" in the lower left corner of the screen, and then click on "Control Panel" in the pop-up menu.

2. When the Control Panel window opens, click on "System and Security."

3. When the System and Security window opens, click on "Windows Update."

4. When the Security Center window opens, you will see "Automatic Updates" under "Security essentials." If "Automatic Updates" is off, click on the "Windows Update" link.

5. When the Windows Update window opens, click on the "Change settings" link.

6. Under "Important updates," use the large button to select "Install updates automatically (recommended)."

7. Select an interval and time for the update to occur. The default is "Every day" and "3:00 AM."

8. Click on "OK" to save your changes.

9. Click on the red "x" in the upper right corner of the Windows Update window to close it.

10. Automatic Updates status should now be "On" under "Security essentials." Click on the red "x" in the upper right corner of the Security Center window to close and again to close the Control Panel window.

Alternate Method For Windows 7:

1. Click your cursor arrow on "Start" in the lower left corner of the screen, and then click on "All Programs Panel" in the pop-up menu.

2. Click on "Windows Update" from the list of programs.

3. Select "Change Settings" and choose how you want Windows to install updates.

4. When the Windows Update window opens, click on the "Change settings" link.

5. Under "Important updates," use the large button to select "Install updates automatically (recommended)."

6. Select an interval and time for the update to occur. The default is "Every day" and "3:00 AM."

7. Click on "OK" to save your changes.

8. Click on the red "x" in the upper right corner of the Windows Update window to close it.

Changing Your Apple Update Settings On Your PC Under Windows Vista:

1. Click your cursor arrow on "Start" in the lower left corner of the screen, and then click "All Programs Panel" in the pop-up menu.

2. Click on "Apple Software Update" from the list of programs.

3. When the Apple Software Update window opens, click on the "Edit" menu and select "Preferences" from the drop-down menu.

4. When the Apple Software Update Preferences window opens, select your interval (the default is "Weekly") and click on "OK."

5. Click on "Quit" to close the Apple Software Update window.

Changing Your Apple Update Settings On Your Macintosh:

1. Click your cursor arrow on the "Apple" menu in the upper left corner of your screen and drop down to "System Preferences."

2. When the System Preferences window opens, look under "System" and click on the "Software Update" icon.

3. When the Software Update window opens, select your interval (the default is "Weekly").

4. Close the window by clicking on the red dot in the upper left corner.

Community Events

The Sugarbush Adventure Games - Kids' Triathlon – April 10 - Waitsfield

The Kids' Triathlon features running, biking, & snowshoeing. A fun, short course designed with creative obstacles for racers. Nine race classes for kids 12 and under. Every one who finishes is a winner! Registration is 10:30-12:30 with and race begins at 1pm. For more information, call 802-496-7284 or visit www.sugarbush.com/content/cm.asp?pid=23&id=2071.


Habitat for Humanity vs. Harlem Ambassadors – April 14 - Barre

On Wednesday, April 14 at 6pm, the local Habitat affiliate presents the Harlem Ambassadors in a game/show against a team of local celebrity, skill and talent. The Ambassadors are a co-ed, professional basketball team, not unlike the more famous Globetrotters. This is an exceptional family-fun event! Visit www.harlemambassadors.com to learn more about them. Proceeds from this event will support the completion of 3 Habitat homes in central VT in 2010. For more information on the event, visit www.centralvermonthabitat.org.


Reception: 3rd Annual Community Art Show – April 16 - Bristol

Celebratory Opening Reception for Art on Main's Third Annual Community Art Show. Great art, good company, wonderful food, and live music all evening. This annual event celebrates art enthusiasts of all ages by sharing their creative work with the community. Open to all who dabble from age 2 to 102, the exhibit showcases creations by our neighbors in many media: paint, clay, fiber, paper, metal, glass, jewelry, photography, you-name-it. Art will be on display April 1 through May 8. Location: Art on Main, 25 Main Street, Bristol. For more information contact Carolyn Ashby at 802-453-4032 or online at www.artonmain.net.

Sites of the Month
30 Days to Financial Wellness

http://financialliteracymonth.com - Committing to a month-long challenge is a great way to reach a goal. April is National Financial Literacy Month, and this site challenges you to achieve financial wellness in 30 days. Each day is represented by a step that includes details about how to make it work for you. You'll also find tools for success, tips, gadgets, and a blog from Money Management International, the sponsor of the site. April already too busy? That's okay, you can start the program any time!


Get Cracking With Eggs

http://incredibleegg.org - Planning a brunch for a special occasion like Mother's Day? Make it "egg-ceptional" by visiting the Recipes & More section of the American Egg Board site. This site also provides information on egg nutrition, egg facts, egg cooking tips, egg games, and incredible people who make eggs part of their diet. Don't forget to check out the fun videos in Eggs 101.


How to (Really) Travel Light

http://onebag.com - Traveling light always sounds like a good idea, but it can be difficult to do. After all, you really might need those three umbrellas and ten pairs of pants, right? Wrong. This well-regarded site provides detailed information about what to pack (including a sample checklist), what to pack it in, and how to keep your travel luggage to a minimum. Benefits of packing light include greater security, saving money on luggage fees, flexibility, and peace of mind.


Hooked on Idol

http://americanidol.com - If you can't get enough American Idol, this is the place to be. Catch up on performances you may have missed or want to watch again, see video recaps of results announcements, or check out photos of the beloved stars-to-be. You can also support your favorite contestants and judges with t-shirts and gear, and share your thoughts with other fans in the Idol community as you anticipate the season finale in May.


NFL Draft 2010

http://espn.go.com/nfl/draft - Visit this site to keep up with all the buzz, rankings, and previews for the 2010 NFL draft set to take place April 22-24. You can check out videos, blogs, and picks, as well as take a look back at previous drafts and a complete draft history for each team. Join the online conversation about your favorite teams, and find information about your favorite players.

We hope you found this newsletter to be informative. It's our way of keeping you posted on the happenings at our shop.

Thanks for your business! Best regards,
GMA Tech Support Team
Green Mountain Access
Mechanicsville Rd Hinesburg, VT 05461
888-321-0815 (toll-free) 802-496-8598(local)

Green Mountain Access | Tech Support | Newsletter Archive

Green Mountain Access Waitsfield Telecom

(We have used our best efforts in collecting and preparing the information published herein. However, we do not assume, and hereby disclaim, any and all liability for any loss or damage caused by errors or omissions, whether such errors or omissions resulted from negligence, accident, or other causes.)

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